Deliveries and Returns
Which countries do you deliver to?
We currently only deliver to mainland France and Switzerland.
What delivery methods are available and what are their costs?
Delivery — Metropolitan France
We ship your BIZEN products with the utmost care, from France, in protective and responsible packaging.
Our packages are prepared with compostable packing material made from rice husks, in line with the brand's circular commitment.
Home delivery (Colissimo): €6
2 to 3 business days
Collection point (Mondial Relay): €4
3 to 5 business days
Express Delivery (DHL): €13.75
24 business hours
How much time do I have to make a return?
You have 14 days after receiving your order to return any products you do not wish to keep. The product for which the customer requests an exchange must be undamaged, unopened, and in its original packaging.
How do I submit my return request?
If you wish to make a return, please email us at contact@www.bizencosmetics.com. Please include your order number, a list of the products you wish to return, and the reason for the return. Return shipping costs are the responsibility of the customer.
The return address is as follows:
Bizen
Shoto 1-13-18-3F, Shibuya-ku,
150-0046 Tokyo
We advise you to choose a shipping method with a tracking number. Without a tracking number, we will not accept any claims.
Orders
What payment methods are accepted?
When you confirm your order on our website, you can pay for your purchases in several ways:
- By bank card (Visa, Mastercard, Maestro)
- Via PayPal
Products
Is Bizen soap suitable for sensitive skin?
Our soap is 100% natural and contains fermented rice lees with highly moisturizing active ingredients. It gently cleanses even the most sensitive skin.